Refunds and Returns

We make every effort to ensure that the goods you receive are as you view them on the website but we cannot be held responsible for any variation in colour shades due to differences in computer screens.
We will replace any item that is faulty but we do not replace or refund on any products if you just change your mind. We accept no responsibility for lost items delivered to an incorrect address that you have supplied.
All sales of patterns/charts and sale items are final and cannot be returned.
If you wish to return an item, please contact us with your order number and details about the product you wish to return. The item must be unopened and in its original condition, and you must notify us within 7 days of delivery.
If your goods are lost or damaged during the delivery process, please contact us within 7 days of the expected delivery date. If the Post Office or courier company confirms that the delivery was unsuccessful, a replacement item will be posted to you or a refund issued.