Terms and Conditions

By placing your order and making payment, you are agreeing to these terms & conditions for use of this website.

Shipping

Your order will be processed within 48 hours. We use NZ Post and Courier Post and we post every working day. We send most orders by NZ Parcel Post but for those who require their purchase ASAP courier can be added. Our prices are based on standard NZ Post shipping rates with all parcels now being tracked.
Please be aware we are located in a small rural town so usually processing and posting will occur after freight/courier has left town for the day.
For freight within New Zealand our freight charges are:
Small Orders: $4.50
Medium Orders $5.60
Large Orders: $7.20
Orders to Rural Delivery Addresses: extra $4.30
Courier: extra $2.00
10 skeins or less ONLY : $3 envelope Note – these orders are ONLY for cotton skeins. Other items do not fit in envelopes. Orders with this freight option are always sent via the Post Office in an envelope
Orders over $55 within NZ: Free Freight
Please allow 3-7 working days for your goods to arrive. Once your order has been dispatched, we cannot be held liable for any delays caused by any postal service.
We currently do not ship internationally.

Privacy

Your privacy is very important to us and we will not reveal your contact or email details to any other third party. The personal information that you give us when ordering is solely used to enable us to deliver your order and to contact you if we have any questions about your order.
If you choose to ‘Create an Account’ when at the Checkout, your address and contact details are securely held so that you do not have to enter these details again on your next order. You may correct or update your personal information by clicking on the ‘Account’ button at the top of any page and clicking the Edit button.

Refunds and Returns

We make every effort to ensure that the goods you receive are as you view them on the website but we cannot be held responsible for any variation in colour shades due to differences in computer screens.
We will replace any item that is faulty but we do not replace or refund on any products if you just change your mind. We accept no responsibility for lost items delivered to an incorrect address that you have supplied.
All sales of patterns/charts and sale items are final and cannot be returned.
If you wish to return an item, please contact us with your order number and details about the product you wish to return. The item must be unopened and in its original condition, and you must notify us within 7 days of delivery.
If your goods are lost or damaged during the delivery process, please contact us within 7 days of the expected delivery date. If the Post Office or courier company confirms that the delivery was unsuccessful, a replacement item will be posted to you or a refund issued.